Type it in the box provided, then click 'Next'. Open the Microsoft Authenticator app, click on your RACP account and retrieve the one-time password code. ![]() A message will appear saying ‘Enter a code from my authenticator app’.Type in your User ID and the code shown in the 'captcha' window, then click 'Next'.Click the ‘Forgot my password’ link after entering your User ID when logging in or go to the SSPR tool.Login to MyRACP using your User ID and new password.We recommend not using the password created by your mobile and instead create one that you can remember in case you log in with another device. Click the ‘Forgot my password’ link after entering your User ID when logging in or go directly to the SSPR tool and follow the prompts.Ī strong password requires 8 to 256 characters and must combine uppercase and lowercase letters, numbers and symbols. ![]() You need your User ID and your usual MFA device handy to complete these steps via the Microsoft Self-Service Password Reset (SSPR) tool: SMS authentication users
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